Project Overview

Reefer Watch is a platform used by BCOs to track refrigerated containers, monitor temperature readings, view container movements, and manage service records and tariffs. As a UX Designer, I redesigned the platform’s key modules — Track & Trace, Service Management, and Tariff Management — to modernize the interface, improve usability, and introduce a more intuitive, structured experience across the system.

Problem / Challenge

The existing platform had a heavily outdated UI with inconsistent layouts, limited visual hierarchy, and poor usability across modules. Users struggled to track container locations, interpret temperature logs, and manage services efficiently. Navigating between modules was clunky, data density was overwhelming, and the lack of modern controls made interactions slow and unintuitive. Overall, the dated UX reduced clarity and made it difficult for BCOs to monitor high-value reefer assets effectively.

Solution

I redesigned Reefer Watch with a focus on clarity, modern patterns, and structured workflows.

Introduced modern Telerik UI components

Replaced legacy controls with Telerik elements to deliver improved interaction patterns, better responsiveness, and a visually updated interface.

Refreshed layout and visual hierarchy

Organized information into cleaner sections, improved table structures, and applied consistent spacing, typography, and color usage.

Enhanced Track & Trace experience

Created clearer location tracking views, simplified access to temperature logs, and improved readability of time-based temperature data.

Streamlined Service Management workflows

Redesigned forms and listing views to make service history easier to navigate, understand, and update.

Improved Tariff Management module

Introduced cleaner table layouts and more intuitive interactions for adding and editing tariff rules.